At Uptown Exchange, every timepiece we sell is personally inspected prior to sale.
Our Commitment
Uptown Exchange guarantees the authenticity of every timepiece sold for the lifetime of ownership. If any item we've sold is ever conclusively determined to be inauthentic, we will provide a full refund of the original purchase price.
What This Guarantee Covers
- Authenticity of the case, dial, movement, and bracelet/strap as sold
- Accuracy of the reference number and model as listed
What This Guarantee Does Not Cover
- Normal wear consistent with the item's stated condition
- Water resistance, which degrades over time regardless of authenticity and should be tested periodically by a qualified service center
- Third-party modifications, aftermarket parts, or service work performed after the sale
- Mechanical performance or accuracy — all mechanical watches require periodic service; this guarantee addresses authenticity, not ongoing mechanical condition
Service and Repair
Mechanical service and repairs should be performed by authorized manufacturer service centers. Uptown Exchange is not an authorized service center for any manufacturer and is not responsible for service performed by third parties after the sale.
If You Have a Concern
If you believe an item purchased from Uptown Exchange may not be authentic, contact us immediately at info@uptownexchange.co with documentation. We will work with you to resolve the matter promptly.