Refund policy

Last updated: October 4, 2026

We want every buyer to be confident in their purchase. This policy outlines the terms under which items may be returned.

1. Return Window

Items may be returned within 14 days of receipt if the item is not as described in the listing.

2. Condition Requirements

Returned items must be in the same condition as received, with all original components (box, papers, links, accessories) included. Items showing new wear, damage, or alteration will not be accepted for return.

3. Return Shipping

• If the return is due to buyer's remorse (a change of mind), return shipping is the buyer's responsibility.
• If the item was materially misrepresented or found to be inauthentic, return shipping is covered by Uptown Exchange, and a full refund including original shipping costs will be issued.

4. Initiating a Return

Contact us at info@uptownexchange.co within the return window to request a return authorization before shipping any item back. Items returned without prior authorization may be refused.

5. Refund Timing

Once a returned item is received and inspected, refunds are issued to the original payment method within 5 to 7 business days.

6. Sourcing Network Deposits

Deposits paid to initiate a sourcing request are non-refundable once active sourcing has begun, except where we are unable to locate and authenticate a suitable item within a reasonable timeframe, in which case the deposit is refunded in full.

7. Trade-Ins

Trade-in items are evaluated and valued at the time of transaction. Once a trade-in transaction is finalized, it is not reversible except where the incoming item is later found to be materially misrepresented.

8. Contact

Questions about returns can be directed to info@uptownexchange.co.